Payments and the Merchant of Record
All payments are processed by Paddle (Paddle.com Market Ltd), which acts as our Merchant of Record. Paddle handles billing, applicable taxes (including VAT/GST), receipts, and refund transactions on our behalf. This policy should be read in conjunction with our Terms of Service.
The guarantee
PSI offers a 14-day money-back guarantee on every purchase, no questions asked.
- Free tier — free, nothing to refund.
- Paid subscription tiers (Medium weekly / Grande monthly) — initial payment refundable within 14 days of purchase; renewal payments refundable within 14 days of the renewal charge.
- Future one-time purchases (if any) — refundable within 14 days of purchase.
How refunds are issued
Refunds are issued by Paddle, our Merchant of Record, to the original payment method.
How to request a refund
Email hello@psi-agent.dev from the email address used at checkout, including your order or receipt number if available. Requests are processed within 2 business days.
You can also request a refund or manage your subscription yourself at paddle.net (log in with the email used at checkout), or by replying to the receipt email Paddle sent you.
After a refund
The associated license or subscription access is deactivated. Your local data and files are never affected — they stay on your machine.
Non-refundable cases
We may decline refund requests in cases of abuse, repeated refund claims, or suspected violation of our Terms of Service.
Statutory rights
Nothing in this policy affects your statutory rights as a consumer, including the EU/EEA and UK 14-day right of withdrawal for digital services where applicable.
Cancellation
You can cancel a subscription at any time via paddle.net or by emailing us. Access continues until the end of the period you have already paid for; no further charges apply after cancellation.
Relation to the Terms
This policy is part of our Terms of Service.